IRS Group has started the cooperation with the insurance company “BROKBUSINESS”

16/11/2011 More

Since November 2011 the head office and all divisions of the insurance company “BROKBUSINESS” has started the monitoring of customers service quality by the method “Mystery Shopping”  cooperation with IRS Group.

All employees of the Insurance Company “BROKBUSINESS” who communicate with customers and partners of the company will go through the level of service quality measurement.

The aim of introducing of such control is to improve service quality and to increase customer satisfaction within insurance company “BROKBUSINESS.”

“BROKBUSINESS” Insurance Company is Ukrainian nationwide company, has been operating since December 1993 on the insurance market and ranks in the top 15 of the leading insurance companies of Ukraine. The company has the Certificate of Conformity of ISO quality management systems in the version 9001:2008.

“BROKBUSINESS” Insurance Company has 38 licenses and provides a wide range of insurance services and operates in the classic insurance segment.

“BROKBUSINESS” Insurance Company has a branched network, which has 69 divisions and sales offices (including the active ones and those that are being registered in the State Commission for Regulation of Financial Services Markets of Ukraine in accordance with active legislation).

The rating agency “Expert-rating” has assigned one of the highest financial stability ratings in Ukraine to uaAA level to the company, which fully correspond to the rating ” A-” according to the international scale.   and voffa