«IRS Group» was chosen by “PAKKO Holding” as a partner for the assessment of the quality of service

17/04/2012 More


Since April 2012 “IRS Group” was chosen by “PAKKO Holding” as a partner for the assessment of the quality of service.

The aim of the project is to assess the quality of customer service, as well as the assessment of the compliance of the staff work with customer service standards. On the regular basis the Mystery shopping visits will be made to retail outlets of supermarket chains “Vopak” and “PAKKO”, which are presented in 9 region of Western and Central Ukraine.

Today «PAKKO Holding” is a team of professionals who determine trends in the Ukrainian retail market. The company is developing dynamically, the number of their outlets is increasing, and the investment in new facilities and staff is also increasing.

Head office of company is situated in Luts’k city. “PAKKO Holding” consistently ranks among the top ten leading food retail chains in Ukraine by the number of trading points, annual turnover and recognition among customers and partners over the years.

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