IRS Group has started the cooperation with the “Nova Linia”

21/02/2013 More


Since January 2013, “Nova Linia” company agreed on long-term cooperation with company «IRS Group» in quality of service evaluation.

The purpose of this project is to assess the quality of customer service, as well as to assess the conformity of standards of customer service.

«IRS Group» mystery shoppers will do monthly visits to decorative and building hypermarkets of trade network “New Line”, which are represented in 15 settlements of 10 regions of Ukraine and Crimea.

National network of decorative and building hypermarkets «New Line» is the leader in the market of Ukraine in do-it-yourself format. The company’s main strategy is to listen to each customer, to understand what he needs and to be in constant search for the best quality products at affordable prices.

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